Customer Support

There are various ways you can reach out to us if you are having any issues with our plugin. Or if you would like us to answer any questions you have.
– Facebook: You can visit our Facebook page here. Drop us a message and we will get back to you as soon as possible.
– Facebook Messenger: Alternatively you can send us a message directly using Facebook Messenger by clicking here.
– LinkedIn: Visit our LinkedIn company page. To keep up to date with our goings on and product updates.
– Twitter: Visit our Twitter profile. To keep up to date with our goings on and product updates.
– Email: You can reach out to me directly by sending an email to support@outflash.xyz. If will help you or respond to your questions the best I can. If not, I will pass the email onto the correct department to deal with.

In brief, we are responsible for the features that are advertised in our plugin. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should).
– If you have any question we will answer it.
– After your installation if you face any issues/bugs, we can look into your issue, but we don’t guarantee any solution or custom workarounds will be implemented.

Installing Outflash

No, not at all.

Which ever method you choose to install the Outflash plugin and associate with your email address. This will enable Outflash in the desktop, web and mobile Outlook applications.

This is one of the benefits of using Outflash. Install once and it is available across all the Outlook services.

We are currently putting together our installation guide using the Outlook desktop client.

Please refer to the ‘How to install using Outlook.com online’ FAQ to get up and running with Outflash.

The quickest and easiest way to get up and running with Outflash is to use Outlook.com and link the plugin to your email account. This guide will run your through the process of adding the plugin to your account, step by step.

Installing Outflash using Outlook.com

The fastest way to add our Outflash plugin to your Outlook.com email address is to compose a new message and add a new plugin. The following steps will run you through this process.

Step 1

Open a browser and and login to your outlook account using https://outlook.live.com. 

Step 2

In the top left of the Outlook online application click on ‘+ New message’

This will take you to the compose new email screen. In this screen you can quickly add new add ins.

Step 3

Along the bottom of the compose email screen you will see a row of buttons (see below).

Click on the last button, the ‘more items’ button. This will open the following menu options.

Next, click the ‘Get Add-ins’ button.

Step 4

After clicking the ‘Get Add-ins’ button. You will be presented with the following ‘Add-Ins for Outlook’ screen. It should look some like.

You will see a list of recommended add-ins. With two navigation options on the left. Click the ‘My add-ins’ menu item.

Step 5

You will screen a list of add-ins that you have either installed to Outlook previously or that have already been added by Microsoft.

Scroll down to the ‘Custom add-ins’ section and select ‘+ Add a custom add-in’.

Click the ‘Add from URL…’ option.

Step 6

You will see another form to ‘Add private add-in from a URL’

Copy and paste the following URL into the text box. Then click the ‘OK’ button when enabled.

https://outflash.azurewebsites.net/
Step 7

You maybe prompted with a warning message. If you would like to continue, click the ‘Install’ button.

Once installed you should see Outflash listed in your ‘Custom add-ins’ section.

Amazing. If you have got this far, thank you so much for installing our Outlook plugin.

Step 8

Now that Outflash is installed is should appear in the additional menu items of the compose email screen.

Open Outflash menu button

There is one last step before we can send multiple emails on your behalf. You need to authorise Outflash to do this. Click on the ‘Outflash’ button from the pop out menu.

Next, after composing the email you want to send. Click the ‘Outflash’ button from the pop out menu and click ‘Send using Outflash’.

Send an email using Outflash for Outlook

After a second or two you will see the following popup.

Click the ‘Authorise Outflash’ button. This will open a new browser tab or browser window redirecting you to Microsoft authorisation page.

Complete the steps presented to you be the Microsoft authorisation system. You may be prompted with a list of options that Outflash needs access to, enabling our systems to send emails on your behalf.

Once you have completed the steps you should see the following confirmation screen.

That’s it. All done.

Thanks again, ever so much for installing Outflash. Our Outlook plugin allowing you to send emails to multiple contacts from a single screen.

Pricing

Absolutely. We offer a free version of our plugin that you can use. It works just like the paid version of our plugin with two differences:
– Email limits – Our free version uses the Outlook platform to send emails on your behalf. This is subject to sending restrictions of 350 emails a day (at the time of writing this FAQ).
– Outflash footer – Every email we send adds an “Sent using Outflash” footer to the email.

If you have subscribed to one of our paid plans, are not happy with the service and would like to cancel your subscription. You can do this at any time. If you started a new period of payment (monthly or yearly) in the last 30 days, we will refund the last payment amount you paid.

If you subscribe to one of our paid plans. We will take recurring payments either monthly or yearly, depending on which payment plan you have subscribed to.

Using Outflash

With Outflash you can insert a place holder into the email subject line. When our service then send emails on your behalf. The service will replace the place holder with the relevant information from your Contacts details.

For example. I want to send an email to two of my associates. In the subject, I want their last name to appear.

While composing the email. I position the cursor in the subject line.

Along the bottom menu when the ‘Send’, ‘Discard’ buttons. Click on the more menu and expand the ‘Outflash’ menu item.

Open Outflash menu button

Expand the ‘Subject placeholder’ menu item and select the ‘Last name’ menu item.

Insert a subject placeholder using Outflash for Outlook

This should insert the place holder into the subject.

Outflash place holder in subject line

You can add further place holders in the subject until you are happy with the content.

With Outflash you can insert a place holder into the email body. When our service then send emails on your behalf. The service will replace the place holder with the relevant information from your Contacts details.

For example. I want to send an email to two of my associates. In the content, I want their first name to appear in the top line of the email. Also I want to mention their company name.

While composing the email. I position the cursor where I want the placeholder to be positioned in the content.

Along the bottom menu when the ‘Send’, ‘Discard’ buttons. Click on the more menu and expand the ‘Outflash’ menu item.

Open Outflash menu button

Expand the ‘Body placeholder’ menu item and select the ‘First name’ menu item.

Insert email body placeholder using Outflash for Outlook

This should insert the place holder into the email.

First name placeholder in the email content

You can repeat the process of inserting place holders until you are happy with the email.

Outflash place holders in the email content

Yes you can.

When our service has sent an email on your behalf. The email will appear in your ‘Sent Items’ folder as if you had sent the email normally, using Outlook.

Outflash saves a copy of the emails to your sent items

This allows you to check and review any emails that Outflash has sent for you.

Yes you can.

When you use Outflash to send emails. Before our service queues the emails for sending. We save a copy of the email in your Drafts folder.

Outflash saves a copy of your email in your drafts folder

This allows you to view, edit an reuse any emails that you have set using Outflash.

Microsoft has a limit on how many emails you can send using Outlook each day. At the time of writing this FAQ, this limit is 350 emails a day.

If you subscribe to one of our paid plans. We allow you to send as many emails as you would like each day. Our service does this by using a third party email service provider to send the emails on your behalf.

Therefore, you can send an unlimited number emails using our paid plans and not hit the limits imposed by Microsoft.

Depending on whether you choose to use Outlook.com or the Outlook desktop app to send there are limits to the number of contacts you can select to send emails to.

There doesn’t seem to be a definitive answer from Microsoft.

We recommend adding no more than 50 contacts in to an email Outlook.com. No more than 100 contacts to an email in the Outlook desktop app.

Our service allows you to create a single email and add multiple contacts to receive the email. Our service will then send a single email to each contact, instead of one email to all the contacts.

Start by creating an email as normal. Add the contacts you would like to email and write the content.

Send an email using Outflash to multiple contacts

Once you are ready to send the email. Along the bottom menu when the ‘Send’, ‘Discard’ buttons. Click on the more menu and expand the ‘Outflash’ menu item.

Open Outflash menu button

Once the Outflash menu has expanded. Click the ‘Send using Outflash’ option to send the email.

Send an email using Outflash for Outlook

Our system will queue the emails to be sent in our service, save the email in your drafts folder and close the ‘New message’ screen.

When our systems have sent the emails for you. You will see a record of each email in your ‘Sent Items’ folder.

Outflash saves a copy of the emails to your sent items

Yes you can. When your are creating an email in Outlook and add one or more attachments. Our service, whether you are using our free service or have subscribed to one of our paid plans. We will add the attachment(s) to every email that we send on your behalf.

No matter what email service or provider you use. There is always a chance of an email being marked as spam. Or even worse blacklisted.

If you use our free service or have subscribed to one of our monthly or yearly paid plans. We using different services to try to ensure that your email is received by a recipient.

Free service

If you use our service on your free plan. When our service sends an email on your behalf, we use Microsofts Outlook service to send the email.

This should prevent any spam filters from blocking your emails. However, you are limited to sending a maximum for 350 emails a day.

Paid service

If you have subscribed to one our paid plans. We use a popular third party email service to send any emails on your behalf.

Our provider has developed a quick service. As well as working hard to prevent emails as being marked as spam. There is no limit to the number of emails you can send with our paid services.

The short answer is No, unfortunately you can’t. Our systems use Microsoft’s API’s to build and send emails for you. Microsoft does not allow our service to access your contact groups using their API.

There is a work around that allows you to send emails to one or more people in your contact groups. I must warn you there is some risk attached. If you do not expand the contact group before sending the email, no emails will be sent to any of your contacts.

Use Outflash to send emails to a Contact Group

If you do want to send multiple emails to people in a contact group using Outflash. There is a way you can do this.

Begin by composing an email as normal. In the ‘To’ field add the contact group you would like to send multiple emails to.

Use Outflash to send to Contact Groups

Before you send the email. You see the little ‘Plus’ icon next to the name of the group? Click this icon and it will expand the group.

Expand a group in Outlook.com

 

When you expand a list in the ‘To’ field it will replace the group with all the contacts that

Expanded contact group in Outtlook.com

You can now send your email to the people on the contact group using Outflash.